Terms & Conditions
The terms below ONLY relate to purchase made via our internet site. They do not relate to items being purchased through our shop, these terms are different. Purchases through the website are governed by the distance selling act. Purchases bought in the shop will not be exchanged or refunded. This is in line with the hygiene act! This does not affect your statutory rights.
Order Cancellation: Pre-Shipment
If
you wish to cancel an order, or part of your order before it is
shipped, please do so immediately via telephone or e-mail.
Cancellations made via email and fax will be timed at time of reading,
not sending or receipt. You will not be charged any penalty whatsoever
and your payment method will also be cancelled. If the order has been
shipped, then the Post-Shipment cancellation will apply.
Order Cancellation: Post-Shipment
You
may cancel your order up to 7 working days from receipt of your
purchase. You will be invited to return the goods in an unopened and
unused state. Please see our Returns Policy for more
information.
Returns Policy: Cancellation Of Order
All
goods purchased from Andy's Hair Hut may be returned for exchange only within 7 working days from receipt of delivery, no refunds whatsoever will be given.
A 10% administration charge will be levied on all items returned except on any faulty goods.
Before sending the parcel back to
us, please contact us. You will be asked for the reason for the return. In addition, you will need to confirm your name,
order number and postcode, so please have these available if you
telephone.
May we please ask you to additionally note:
1.
You must take care of our goods whilst they are in your possession and
any item for return must be received back in its original shipped
condition and original packing. The item must be without damage or use
and in a suitable condition for resale. All original packaging should
accompany any returned item. We cannot accept returns for exchange if such items have been opened from a sealed package. All items
will be inspected on their return to our warehouse.
We are not
a manufacturer, so the whole product and packaging must be returned in the same condition as you would have received it and how you may expect
to receive it. If the product or packaging is in any way missing or
damaged, we cannot exchange.
2. That you or your carrier are
responsible for any returned goods until they reach our warehouse. Cost
and Risk of return will be at your expense and we strongly recommend
that you receive proof of posting or use Royal Mail's "Recorded Signed"
service. You may like to opt for Royal Mail's "Special Delivery"
service if a valuable item.
3. We regret that outbound
shipping, packing and insurance cannot be refunded. For exchanged
items, you may be asked for a nominal fee as a contribution towards any
additional postage of shipping, depending on which shipping method you
require.
4. We will do our utmost to exchange your item within one week of receiving your purchase to be exchanged. Please note that we will not be
held liable for any interest payment that you may incur because any exchange was made outside of your credit/debit card timescales.
5.
Please return the goods to the address on the top of your
receipt/invoice.
6. Any returned goods that we receive which
are outside of this Returns Policy will be defined as "In Dispute".
Such In Dispute items will not be exchanged. A reason for
this decision will be provided. We are happy to re-ship such In Dispute
items back to you, otherwise they will be destroyed within 91 calendar
days from their receipt back to us.
7. We are sorry but due to
false promises in the past, we are unable to replace or exchange an
item until the original is returned to Andy's Hair Hut. If you need an
item in a hurry, we suggest you place a second order for the new item
and send the original back at a later date.
Product Guarantee
All
of our products come with our 30 day guarantee where you may return
faulty goods for exchange of original purchase price. This
does not effect your Statutory Rights.
Returns Policy: Faulty Goods
Should
a product be faulty, you should let us know immediately as we will
happily exchange it for you. You should let us know as soon
as possible via email (or telephone first) within 7 calendar days from
the date of delivery. Before sending the
parcel back to us, please contact us. You will be asked for the reason
for the return. In addition, you will need to
confirm your name, order number and postcode, so please have these
available if you telephone.
May we please ask you to additionally note:
1.
We shall be under no liability in respect of any defect arising from
fair wear and tear, willful damage, negligence, abnormal working
conditions, misuse or alteration or repair of the ordered goods without
our approval.
2. Please return the goods to the address on the
top of your receipt/invoice. Any returned items not including such
information will have actions delayed.
3. Any returned goods
that we receive which are outside of this Returns Policy will be
defined as "In Dispute". Such In Dispute items will not be exchanged. A reason for this decision will be provided. We are happy to
re-ship such In Dispute items back to you, otherwise they will be
destroyed within 91 calendar days from their receipt back to us.
We
are sorry but due to false promises in the past, we are unable to
replace a faulty item until the original is returned to Andy's Hair
Hut.
Andy's Hair Hut makes every effort to maintain clear
descriptions and endeavor to use such "up to date" images that are
representative and truly reflect the item to be purchased. However
Andy's Hair Hut cannot be held responsible for [a] any perception you
may have in product representation and [b] the manufacturer's
obligation of a right to change product specification including colour
or design at any time and without notice. It is also important to
note that some colours may vary slightly from what you see on screen to
the product ultimately received, depending on your monitor screen
resolution and colour/display settings. We are aware that our site
looks different on different PC's using different browsers and having
different colour and screen resolution settings.
General Prior
to shipping, we reserve the right to decline, reject or similar cancel
any order or part order without notice.
Many
products, especially accessories can be procured from different
suppliers depending on stock availability. Please note therefore that
products may come in different packaging.
All prices are correct
at time of publication. Andy's Hair Hut reserve the right to change,
alter or amend any price at any time without notice. Should a product
price decrease since an original purchase, contractually we are not
obligated to refund the difference. Similar, should an increase occur
prior to purchase, we are not obligated to sell at the previous lower
price.
Should a product be unavailable or out of stock, we may
after prior consultation ask if a replacement product with the same or
higher value be acceptable. You may agree or reject this offer. If we
are unable to contact you and a required date is within 3 days, so we
do not let you down, we may make a decision to ship the replacement
item to you with a written rationale. Should this not be acceptable
upon receipt, you may return the item(s) for full refund including all
postage.
All goods remain the property of Andy's Hair Hut until paid for in full.
Important: Please note before you place your order!
All of our terms and conditions set out, have been written in accordance and comply to the governments 'Hygiene Rules & Regulations'. Please note that under these terms and conditions, no wigs or hairpieces being synthetic fibre or human hair can be returned for exchange or refund whatsoever. In accordance with these guidelines we are also unable to refund any monies when purchasing any of our human hair products or pieces. We will however exchange a human hair product if it has been returned to us in a perfect state. This state will only be determined by Andy's Hair Hut. Those products outside the above regulations will be entitled to a full refund. Although these products must be returned to us in a perfect state and must not have been tampered with in any way. This state will only be determined by Andy's Hair Hut.